Welcome to our FAQ section, the space dedicated to frequently asked questions. Here, we firmly believe that there are no stupid questions. Whether you are a novice or an expert, we encourage all questions. Our goal is to provide clear and concise answers to help you on your journey. Do not hesitate to explore the different questions already asked, or to add your own if you do not find what you are looking for.
Your curiosity is welcome, and we are here to support you every step of the way.
What types of plants do you offer in your terrariums?
We offer a variety of tropical plants, such as bonsaii, bromeliads and rare plants, carefully selected to create balanced ecosystems.
Are the plants suitable for gardening beginners?
Absolutely ! Our terrariums are designed to be easy to maintain, even for those without a green thumb. Detailed instructions are included for each terrarium.
How do you ensure safe delivery of terrariums?
We carefully package each terrarium to ensure safe delivery. We work with trusted carriers to minimize any risk of damage during transit
Do you ship internationally?
Currently we only deliver to Europe. Consult our delivery rates on our dedicated page: https://junglefactory.fr/policies/shipping-policy
How much maintenance is needed to keep a terrarium healthy?
Maintenance is simple. Light watering every two weeks and appropriate positioning for light is usually sufficient. See our care guides for more details
Do you offer a refresh service for existing terrariums?
Yes, we offer a refresh service to bring your terrarium back to life. Contact our customer service for more information on the procedure and prices.
What does your terrarium refreshment service consist of?
Our Refreshing service includes cleaning, replacing damaged items, fertilizing and rearranging plants to ensure the continued health and beauty of your terrarium.
How do I know when to water my terrarium?
Monitor the humidity level inside the terrarium and water when the substrate is dry on the surface. Plants adapted to humidity will also tell you their needs.